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Mediacom new customer care application for tech tools
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Press release submitted by Mediacom Mediacom Communications Selects Synchronoss to Activate Mobile Customer Care Application SmartCare Application Helps Customers Resolve Support Issues, Schedule Appointments and Pay Bills via their Smartphones Moline, IL -- November 28, 2012 – Mediacom Communications and Synchronoss Technologies, Inc. (NASDAQ: SNCR), today announced the deployment of a mobile customer care application that gives Mediacom customers instant and simple access to customer service using a smartphone or tablet. Branded as MediacomConnect, the new mobile care application gives customers an easy way to troubleshoot and resolve service inquiries, schedule appointments and view or pay bills. MediacomConnect is designed specifically to extend key customer care services and functions, such as resetting high speed Internet routers or set top boxes, among other technical issues. MediacomConnect allows customers to use a voice-activated or on-screen search to quickly connect to information they are seeking. Click-through troubleshooting steps provide a speedy way to rectify the most common issues affecting video and Internet service. The new application is available as a free download for use on iPhone, tablet or Android devices. "Consumers increasingly rely on smartphones for anywhere, anytime access to information, and that trend is driving the need for self-service capabilities that further enhance the customer experience," said Todd Curtis, regional vice president for Mediacom. "By expanding customer interaction options to include mobile devices, our subscribers gain direct access to their account and the ability to communicate with us in a manner that meets their preferences and fits their busy schedules." MediacomConnect is powered by SmartCare a cloud based product of the Synchronoss Mobile Content Management Platform. "With the adoption of SmartCare, Mediacom enhances the customer experience by utilizing the rich capabilities of the smartphone and providing access to the answers customers need, when and how they want them," said Biju Nair, Executive Vice President, Product Management & Chief Strategy Officer at Synchronoss. "More than 2,000 Mediacom subscribers have tested this mobile care customer service application and have given it high marks for easy-to-use features," Curtiss said. "By deploying innovative solutions like MediacomConnect, we hope to further simplify the customer service experience for all our customers." About Mediacom Mediacom Communications is the nation's eighth largest cable television company and one of the leading cable operators focused on serving the smaller cities in the United States, with a significant concentration in the Midwestern and Southeastern regions. Mediacom Communications offers a wide array of broadband products and services, including digital television, video-on-demand, digital video recorders, high-definition television, as well as high-speed Internet access and phone service. Mediacom Communications also offers affordable broadband communications solutions that can be tailored to any size business through Mediacom Business. For more information about Mediacom Communications, please visit www.mediacomcc.com. About Synchronoss Technologies, Inc. Synchronoss Technologies (NASDAQ: SNCR) is the mobile innovation company that provides software-based activation and mobile content management solutions for connected devices across the globe. The company's proven and scalable technology solutions allow customers to connect, synchronize and activate connected devices and services that empower enterprises and consumers to live in a connected world. For more information visit us at: Web: www.synchronoss.com Blog: http://blog.synchronoss.com Twitter: http://twitter.com/synchronoss The Synchronoss logo and Synchronoss are trademarks of Synchronoss Technologies, Inc. All other trademarks are property of their respective owners. 
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Today is Sunday, May 26, the 146th day of 2013. There are 219 days left in the year.
1863 -- 150 years ago: The information called for in yesterday's Argus, in relation to thechild abandoned in Moline, by its mother two years ago, was furnished us last evening.The child was found by a Swede and has been kindly cared for.
1888 -- 125 years ago: The annual review and inspection of the Rock Island volunteerfire department took place today, and there will be a firemen's ball tonight.
1913 -- 100 years ago: Captain H.F. Young, former Mississippi river pilot, and T.W.Chapman left Rock Island today for Alaska to enter river service there.
1938 -- 75 years ago: Poppies were blooming today at the headquarters of the Rock Islandunit of the American Legion auxiliary at the Y.M.C.A. as the little red memorial flowers, which the people of Rock Island will wear in honor of veterans.
1963 -- 50 years ago: One hundred and fifty of the best show horses in Illinois and Iowaare expected to compete tomorrow for some $500 in trophies, ribbons and prize money inthe first major horse show of the season.
1988 -- 25 years ago: Moline Public Hospital presented blue ribbons to the winnersof a recent poster contest, held in conjunction with National Hospital Week. Utilizingthe theme of "You're Our Specialty," the following were grand prize winners: MindyBenson, Moline; Thao Dang, Moline; Gared Laux, Moline; John Murphy, Rock Island;Justin Pulford and Bennie Jo Starkey, Moline.
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