Posted Online: Feb. 05, 2013, 10:51 am
Best Improvement wants to create your dream home
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By Elena Peña
In the early '70s, a young Paul Campbell found a love for working in construction. As his skilled workmanship and knowledge of the industry grew, so did his interest in customer satisfaction.
More photos from this shoot
Photo: Jenny Butler|
Lois and Ken Westerlund, of Osco, Ill., listen as Paul Campbell, president of Best Improvement Co. Inc., explains how a Plygem double-hung window works at the 2005 Home Show at the QCCA Expo Center in Rock Island.
In 1978, he opened his own business, Best Improvement Inc., specializing in siding, windows, doors and gutter protection. "I had a desire to work with people and everything else that came with owning a business," Paul said. "There is a new challenge every day. But most importantly, I take joy in seeing our customers satisfied."
Today, Paul, his wife, Patti, and their youngest son, Marcus, operate the family-owned business. They offer energy-efficient products that include vinyl/aluminum siding, windows and doors. In addition, they install gutters and gutter-protection systems to keep leaves and debris away.
Paul credited the success of his business to his philosophy from the first day he opened his doors: "quality of work and customer satisfaction." Best Improvement received the Contractor of the Year award from the Vinyl Siding Institute in 2012 and has a continuous perfect rating from the Better Business Bureau.
Marcus said providing the best products in the industry together with knowledge and a caring attitude is what differentiates Best Improvement from any other business. "We try to be informative from the installing and service background, rather than a making the sales pitch," he said.
Paul said many of today's homeowners are not moving into new homes, but instead are looking to improve their existing one. "They now want to make them energy efficient and enjoyable as they grow older," he said. "We offer all the products that make their home comfortable and enjoyable for years to come."
He said the home-improvement industry has grown because of the cost-effective products available. "When I first started in the business, siding products were metal," he said. "The industry rolled over to vinyl as the years have gone by, and today, siding comes in an array of colors, style and widths, and more than ever, it is maintenance-free to last a lifetime."
Siding types available through Best Improvement are:
-- Hand-split shake siding panel:For accenting or to cover the entire home, it is available in a classic and rustic look.
-- Structure siding with insulated foam: This energy-efficient and durable siding reduces noise and can withstand 190-mph winds.
-- Quest siding panel: With the look of wood, this style has superior durability and comes in many colors.
The Campbells offer Great Lakes Windows in bay/bow and double-hung models, and sliding doors. Secure and insulated doors made by Pro Via are available in steel or fiberglass in a variety of colors.
The outcome of home improvements, according to the Campbells, is that "products pay for themselves."
"We hear people say their energy bills go down 25 percent or more," Marcus said. "Or they may tell us that the siding and windows made a difference in the quality, durability and look of their home because of the installation."
Both Marcus and Paul said the company also credits its success to using full-time installers rather than subcontractors. "Our full-time employees take pride in their work, and customers get to know our staff," Marcus said.
The Campbells said their business has grown due to an overwhelming majority of repeat customers and referrals. "Our satisfied customers tell others about our service and products, and that is what we like the most," Marcus said.
Best Improvement Inc. is licensed, bonded and insured, and it offers financing plans. Visit the company at 246 40th St., Moline.
"We will make sure we can do everything to make our customer's home their dream home," Paul said.
For more information, call (309) 764-5100, fax (309) 797-5013, or email email@example.com.