Q-C Online support pages
Technical support article
Subscribers can pay by auto-renewal on a credit card, mailing a check/money order, or paying in person at the Dispatch Office located at 1720 5th Ave in Moline or the Quad-Cities OnlineŽ office at 1810 5th Ave. We recommend not dropping payments off at other Dispatch/Argus offices if you are in a hurry to have your payment credited to your account.
Members who pay by credit card will have their account billed automatically on the
date of their initial purchase and subsequently each month after. An E-mail reminder that the charge is about to go through will arrive approximately 4 days before the charge goes through. A billing statement will then arrive as an E-mail attachment showing the charge. If the card declines, you will receive a late payment notice 2 days after you are past due. View the Late Payment section below for more details.
Members who pay by check will NOT be invoiced through postal mail but will be E-mailed a statement when a payment is due. All E-mail notifications will be sent to your master mail box on Quad-Cities OnlineŽ. Please remember to pay on time because your billing date will not change if you pay late.
Payments by check should be made out to Quad-Cities OnlineŽ. Checks and cash payments can be mailed to or paid in person at 1720 5th Ave in Moline, IL 61265. If you wish to discontinue automatic credit card billing and switch to check/cash payment, you MUST notify us in writing, by E-mail to email@example.com, or by phone. Call (309) 757-5037 to speak with Customer Service. If you see any activity from QCO on your credit card in the future, you must contact us immediately in order for us to refund the charges.
Accounts not paid on time will temporarily lose internet access until a payment has been
received at the Quad-Cities OnlineŽ office. You will be E-mailed to your QCO mailbox every other day for 10 days informing you that your payment is late. These messages will also appear if your credit card has declined. Payments must be made at 1720 5th Ave in Moline in order to receive credit, payments made at other offices will most likely be delayed. Once your payment is received, we will manually credit your account. Your payment must be received by Quad-Cities OnlineŽ Customer Service in order for your account to be reactivated. We cannot extend time or change billing dates. If you pay late, your renewal date will NOT change. As with any other business, your payment dates are the same no matter when you have paid.
Although we hate to lose customers, we understand it is sometimes necessary for members to cancel. Members of Quad-Cities OnlineŽ can cancel their account at anytime by calling (309) 757-5037 and speaking with a representative or by E-mailing Billing@qconline.com. If you notify in writing via postal or internet mail, please make sure you receive a confirmation from our office that the account has been cancelled. If you do not receive a confirmation, please contact us again to verify it has been cancelled. Before cancelling because of technical problems, we suggest that you view our technical support site, E-mail Customer Service, or call our office at 757-5037.
If Quad-Cities OnlineŽ does not meet your expectations we will refund your membership fee in full during the first 10 days after have you started the account. Existing customers will need to contact us within 5 days of paying in order to receive any refund. After 5 days, no refunds will be issued. Refunds are not given for extra online time purchased or credits accumulated on our old billing software. Those who pay for multiple months will only owe for the remainder of the current month. Future months will be refunded in full.
As per our Terms of Agreement, we will not credit time or refund accounts due to server downtime. Quad-Cities OnlineŽ reserves the right to suspend service at any time and for any length of time for repairs, maintenance and other necessary functions of the system. Dial-up access to Quad-Cities OnlineŽ and its Internet service are provided as conditions dictate; Quad-Cities OnlineŽ makes no guarantee regarding length or time of service availability. We will also not make any refunds for customer machine downtime if the customer is not actively working with our technical support staff to fix the problems. We can, however, place the account on hold if necessary.
Placing an Account on Hold While Away
If you plan to be out of the area and know you will not be able to access the internet you can contact Customer Service at (309) 757-5037 and place your account on Hold. Accounts can only be placed on hold if the account will not be accessed for one month or longer. We cannot place accounts on hold for less than 30 days time. You must call on the last day you wish to use the service and then call again on the day you wish to have it reactivated. Please keep in mind you must call us before you have left. Calling after you have been gone or have just returned is not accepted. If you do not tell QCO in advance you need the account on hold, we will not be able to credit your account for any unused time. This covers not only vacations but also broken machines, time spent moving, sick time, or lack of funds to pay for the account. Although there is no fee for this service and you will not be charged for your account while it is on hold, you also will not have access to your E-mail. If you need to keep your E-mail box open to receive or send mail, we suggest trying our Member30 account for $9.95 a month.