Q-C Online support pages
Technical support article
Disabling call waiting when you connect
If you have call waiting as part of your telephone service you may wish to have it disabled when you dial in to your Internet account. If you do not disable it then you will be knocked offline whenever you get an incoming call (except where noted below).
Your telephone company has a special code that you can enter before dialing a number that will turn call waiting off for the duration of that call. While this may vary from company to company, for most people this code is *70.
To set Windows 95 Dial-Up Networking so that it disables call waiting when you connect to our service, do the following:
- Double-click on the My Computer icon, and then double-click on the Dial-Up Networking folder.
- Double-click on the connection icon you use for Quad-Cities OnlineŽ (for most people this will be labeled Quad-Cities Online).
- Click on the Dial Properties button.
- Check the box that says This location has call waiting, and in the box to the right of it enter the code to disable it. For most people this is *70, (note the comma, it is important).
The modem that will not let go
Many users prefer to leave call waiting enabled when they connect to the service so that when they get an incoming call it will knock them offline and they can answer the phone. In many instances, however, the computer will not lose its connection and will remain online even though call waiting is active.
This is actually a case where the modem being used is too good. High quality modems are built to withstand fluctuations in the sound of a phone line, preventing the problem of frequent disconnects on a line that experiences high static. It is unable to distinguish between the call waiting "beep" and any other noise, though, and as a result it may not let go of its connection when there is an incoming call.
If you plan to use both the Internet and your standard telephone service frequently, then you may wish to examine the possibility of having a second telephone line installed in your home. This service is available from your local telephone company.