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Technical support article
Problems when installing Dial Up Web Accelerator
Where can I find a
“step-by-step” procedure for installing Dial Up Web Accelerator on
Click here for detailed
installation instructions. A full set of screenshots are provided to
assist you with the installation procedure.
During installation, a dialog
appears warning that email acceleration is disabled because another LSP
was detected. Why is it?
This dialog is a warning stating that e-mail acceleration is not possible on this computer due to a software conflict. An LSP is a Layered Service Provider, a piece of software that can be inserted into the Windows TCP/IP handler like a link in a chain. Unfortunately, this type of software is sometimes quietly installed by unrelated software such as file-sharing programs, sneaking onto a system unannounced. Because of the LSP, e-mail acceleration may not work properly, although the web acceleration should still work in some cases. If you would like to have e-mail acceleration, the LSP software installed on your machine must be removed followed by with a re-installation of the Accelerator.
Problems when using Dial Up Web Accelerator (Browsing)
Why am I not able to connect to
the remote service?
Please ensure that you have the correct username and
password. A specific username and password will need to be assigned to you, your regular dial up log in name will not work. You should not need to change the default server name and server port number. Also please make sure that you have an active internet connection and have made a payment for the service.
If the problem persists, please contact our technical support for further assistance.
Why can't I right-click on an
image to get the "Original Image"?
On other sites, the image in question may be a background image. To see
the full quality image, change the Image Setting to "Full Quality" and press Ctrl-Refresh in Internet Explorer.
Right-click on the Dial Up Accelerator system tray icon.
Select the "Image Quality" tab.
Use the slider bar to adjust the image quality setting.
Press OK to save the settings.
Please note that Internet Explorer must be launched after
the Dial Up Accelerator is launched in order to have "Show Original Image" as a menu
Why can’t I load/open some
specific websites when the Accelerator is enabled?
The websites may be blocked by the Popup-blocker
component of the Accelerator. Please disable “Block Floating Flash-ads”
option in the Popup-blocker settings.
To enable or disable the Pop-Up Blocker
- Right-click on the Dial Up Accelerator system tray icon and select "Pop-Up Blocker...".
- Select the "Options" tab.
- If you would like to be notified any pop-up being blocked, check "Notify blocked pop-up by PC speaker beep".
- To enable the blocking of floating Flash advertisements, check "Block Floating Flash-Ads".
- To disable all pop-up blocking for all sites, uncheck "Enable PopUp Blocker".
- Press OK to save the settings.
If problem persists, please add the website to the Popup-blocker White list.
Why is Netscape/Mozilla not
working with the Accelerator?
The primary reason for Netscape/Mozilla browsers not
working with the Dial Up Accelerator, is that the proxy setting
is not updated properly. Please make sure that Netscape/Mozilla
browsers, including quick launch located in the system tray, only
the Dial Up Accelerator is enabled.
Please do not attempt to stop/disable
it while you're browsing. Leave it on always for the entire time while
you're browsing. If the Accelerator is working properly, when you go to
any websites, the Dial Up Accelerator icon (in the system tray) should be
Also Netscape/Mozilla might not function properly if there
are mulitiple versions of Netscape/Mozilla installed on the same computer. To solve this problem, please uninstall any old version(s) of Netscape/Mozilla and reinstall Dial Up Accelerator.
An alternative solution is to configure the proxy settings
Please open the "Preferences" window in your
browser and set the HTTP Proxy as "localhost:5400" (shown below).
Please note if you take this step, you must remove these proxy settings
if you wish to browse without Dial Up Accelerator.
Why is Opera not working with
In order to work with Dial Up Accelerator you must configure
Please open the "Preferences" window in Opera, go to Network and then
click on Proxy Servers. Set the HTTP Proxy as
"127.0.0.1:5400" (shown below). Please note if you take this step, you
must remove these proxy settings if you wish to browse without
Dial Up Accelerator.
Why do some Java-applets (such
as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE)
cannot display certain image types (such as 'PNG'). To fix this
problem, simply change your Image Setting to the maximum quality level or upgrade to the newest JRE.
Problems when using Dial Up Accelerator (Email)
When the Accelerator starts, a
dialog appears warning that another application is using port 25 or
port 110. Why is it?
By default, the Accelerator listens on 127.0.0.1:25 and
127.0.0.1:110, receiving redirected traffic. This warning shows that
some other application on the computer is listening on either one of
these ports. However, the web acceleration will still work properly. If
you would like to have e-mail acceleration, you need to disable the
application that’s listening on the specified port(s).
Problems when uninstalling Dial Up Accelerator
How do I remove the Dial Up Accelerator
from my computer?
- Under the Windows Control Panel, select "Add or Remove Programs".
- Select Dialup Accelerator and click Remove.
- The uninstaller will launch and guide you through the uninstallation procedure.
- There will be a dialog warning you to close all the other