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Technical support article
Setting up E-mail for Additional Mail Boxes
Extra E-mail boxes can be set up only by sending an E-mail to our Customer Service staff. Phone calls will not be accepted. For details on this, please visit the Getting Extra Mailboxes section.
To set up an E-mail application you should make sure it is capable of handling more than one account. If you do not know if your mail application is capable of extra mailboxes, we suggest just using our Webmail Application. This requires no configurations and no knowledge of E-mail software. Otherwise, we have written up comprehensive setup instructions for the following email programs which we know are capable of multiple mail accounts. The ones included are Outlook Express, Outlook, Netscape Communicator, and Pegasus Mail. Other programs may be capable of extra mailboxes but we have limited the site to the most common.
These instructions assume that you know which E-mail application you are currently using. If you are unsure, open the application and click on Help and About. This will tell you the version and name of the E-mail client you are using. If it is not on the list below or you are still unsure about anything, we highly suggest just using our Webmail Application.
Outlook Express is the E-mail application that comes with the most recent versions of Internet Explorer (versions 4 and up). You have two options with Outlook Express for multiple mailboxes. You can either add an account, or add an identity. To set up Outlook Express for either option, you will first need to open the program.
To Add Accounts
Once open, click on Tools and go to Accounts.
Click the Add button on the top right and select Mail from the list.
The Display Name is your real name, or your log in name if you do not want to give out your real name.
Choose Next and enter the E-mail Address of your new mailbox.
Choose Next again and you will be up to the mail server settings.
The server is a POP3 server for Incoming Server is pop.gmail.com
Outgoing mail servers are smtp.gmail.com
After selecting Next, you will be asked for your account information. Enter your Email Address which should be something like email@example.com. The Password is the code you picked out and was sent to you in your confirmation of the new box. Both are lower case.
Select Next one last time and you should see the Finish button. Select this and you are done.
Choose Close to go back to the Outlook Express Window.
To check both your old and new mailbox, just select Send and Receive from the toolbar. To check only one mailbox at a time, click on Tools and Send and Receive and select which mailbox you wish to check. This will download messages in to the inbox. Some special items of note with Outlook Express is that there is no privacy between the two mailboxes and all messages download to the same Inbox.
To Add Identities
If you wish more separation between mailboxes, you can also use Identities. This will allow for you to securely download mail without other mail accounts interfering with the address you are trying to access. Please be advised that our staff does not support this feature and any problems experience must be taken up with Microsoft. We do not support this option because it places extra passwords and securities on your machine that if forgotten, could eliminate your access to your mail using Outlook Express.
To use Identities:
Click on File and Identities
Click on Add Identity.
Type your username in the Identity blank
Choose the password you wish to use.
Next, you will be brought to the Identity Manager where you can set the Identity you wish to open to or ask for a prompt.
To return to this Identity Manager at another time to add or remove Identities, click on File, Identity, and Identity Manager
For more information you can view the help files in Outlook Express, contact Microsoft, or simply switch to using our new Webmail Application if you do not like the Outlook Express mail options.