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Q-C Online support pages
Technical support article

Setup Instructions for Windows Vista and Windows 7

1. Getting Started



Before you proceed any further you will need to call Quad-Cities OnlineŽ Customer Service at (309) 757-5037 during the phone support hours and provide us with the information to create an account. Please be ready with the contact information for the account holder - including name, address, and telephone number. You will also be asked to select a username and password.



A username is the identity you will be known as on the system and will also be the first part of your email address. For example, if you choose a username of JoeSomebody then your email address would be joesomebody@qconline.com. Usernames are restricted to being between 3 and 12 characters long with letters and/or numbers only, no spaces or other special punctuation is allowed.



The password is a special code known only to yourself and is required along with the username to access your account on our system. When choosing a password it is suggested that you use something which is not easily guessed by others to prevent your account from being accessed without your knowledge. The password must be between 3 and 9 characters with letters and/or numbers only (no spaces or punctuation) and cannot be the same as your username.

2. Setting Up Internet Explorer



Go to Start and click Internet Explorer. Once opened, if the wizard does not start automatically, click on Tools and Internet Options. Then select the connection tab and the Setup button to start the wizard.
  • You will first be asked "HOW DO YOU WANT TO CONNECT TO" and you need to click the option for Dial-Up.
  • The next window will ask you for your Internet Service Provider Information:
  • The phone number to dial depends on where you are located and what is a local call for you. Enter whichever number below is a local call for you.
    • 757-1160 - Moline access number
    • 945-4775 - Geneseo access number
    • 582-2554 - Aledo access number
    • 386-5659 - Davenport access number for users outside the metro area only


  • Now you will be asked to enter the username and password you picked out when you set up your account. Enter them both in lower case.
  • You should now be prompted to type your Connection Name, which is QCONLINE.
  • You are now done with the connection wizard, hit CONNECT to complete the process.


3. Connect to Quad-Cities OnlineŽ



From your Windows desktop double-click on the Internet Explorer icon. A box will then pop up with the connection information. Be sure you enter the username and password that you selected in the previous step. If there is something in the username line already delete it out first before putting the proper information in. If you would like Windows to remember your password automatically so you do not have to type it in each time you can check the Save Password box. Once everything is entered click the Connect button.



Your computer will display a status box as it dials up to the service and connects. If you have Netscape or another browser you can use that also. When the browser opens it will load whatever start page it has set in its options. You are now on the Internet!

4. Where to Go From Here?



Now that you are connected to Quad-Cities OnlineŽ you have access to a wide variety of features and services available both on our system and out on the Internet in general. For information on setting up your email and other programs, as well as questions that you may have about the Internet in general, please proceed to the Technical Support page.


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  Today is Friday, May 24, the 144th day of 2013. There are 221 days left in the year.
1863 -- 150 years ago: A military escort will be at the square at 9 a.m. tomorrow forthe funeral of Lieut. Joseph Eaton. The county judge is absent in Chicago, which willaccount for his not being in the procession.
1888 -- 125 years ago: Rock Island's City Council last night appropriated $95,000 forexpenses for the 1888 and 1889 fiscal year.
1913 -- 100 years ago: Mrs. F.W. Reimers last night was re-elected president of the RockIsland Musical Club at a meeting in the New Harper Hotel.
1938 -- 75 years ago: Seven members of Boy Scout Troop 21 got their Eagle badges lastnight. They were Ralph Hurt, Robert Nelson, Howard Schersten, Cecil Nelson, RobertFryxell, Clarence Stone and Rollin Hurt.
1963 -- 50 years ago: Mayor Morris Muhleman has resorted to a form letter in an effort toanswer objections to the wheel tax increase. "It was my hope that I could, in some way,restore the faith of the citizens in our city. In order to do this I knew I must face the factthat I would become very unpopular."All they are trying to do is protect the citizensproperty and build their town.
1988 -- 25 years ago: RICCA, the Rock Island County Council on Addictions, inconjunction with the Quad City Downs, will hold its annual "Night at the Races" June 2.The benefit "Night at the Races" will raise funds locally to assist in maintaining the twohalfway houses, New Hope Lodge (for women) and Beacon House (for men).




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