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Technical support article

Clearing the browser cache (temporary internet files)



A browser's cache stores each of the files from all of the web pages you have visited and places them temporarily on your computer's hard drive so that if you visit the site again in the near future it will load quicker. This is more commonly known as the Temporary Internet Files if you use Internet Explorer. Most browsers give you the option of setting a maximum amount of space to be used to store these files. Once the maximum is reached, the machine will deleted older stored files to make room for new ones. You can clear out the entire contents of this cache by following the instructions below. If you do not clear out your cache, it will not fill up your machine, it will only fill up as far as the maximum allowed space set in your browser options. Therefore, clearing them is not necessary but can be helpful if you are seeing an old page or old information when you try and refresh it.

Internet Explorer 4 and higher for Windows

  • Go to the View menu and choose Internet Options.
  • Click on the General tab.
  • Under Temporary Internet Files click the Delete Files button.
  • Click OK.


Internet Explorer 4.x for Macintosh

  • Go to the Edit menu and choose Preferences.
  • On the left choose Advanced under Web Browser.
  • On the right in the Cache section click Empty Now.
  • Click OK.


Internet Explorer 3.x for Windows

  • Go to the View menu and choose Options.
  • Click on the Advanced tab.
  • Under Temporary Internet Files click on the Settings button.
  • Click the Empty Folder button.
  • Click OK, and OK again.


Netscape Communicator 4.x for Windows

  • Go to the Edit menu and choose Preferences.
  • Double-click on Advanced on the left.
  • Select Cache.
  • Click the buttons marked Clear Memory Cache and Clear Disk Cache.
  • Click OK.


Netscape Communicator 4.x for Macintosh

  • Go to the Edit menu and choose Preferences.
  • Double-click on Advanced on the left.
  • Select Cache.
  • Click the button marked Clear Disk Cache.
  • Click OK.


Netscape Navigator 3.x for Windows

  • Go to the Options menu and choose Network Preferences.
  • Click on the Cache tab.
  • Click on the buttons marked Clear Memory Cache Now and Clear Disk Cache Now.
  • Click OK.


Netscape Navigator 3.x for Macintosh

  • Go to the Options menu and choose Network Preferences.
  • Click on the Cache tab.
  • Click on the button marked and Clear Disk Cache Now.
  • Click OK.




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