Q-C Online support pages
Technical support article
Connecting to WebTV using QCO
With WebTV discontinuing local access numbers in our area, it is now long distance for many people to call into the WebTV modem banks. If you can call to a Moline number, a Davenport number, or an Aledo number, you can use Quad-Cities OnlineŽ as a dial up and then "SLIP" in to WebTV. You will need to purchase both a Quad-Cities OnlineŽ account as well as an account through WebTV in order to accomplish this. For our rates, visit http://www.qconline.com/qco. To contact WebTV, call 1-800-GO-WEBTV or visit http://www.webtv.net. The fee for this service to WebTV normally starts at $9.95 per month. For frequently asked questions or troubleshooting advice, contact WebTV.
If you have not yet signed up for our service, you will want to call our office at 757-5037 to set up an account. Then, follow the instructions below. Please note: subscribers must be logged on as the primary user. The primary user is the name the subscriber chose the first time they connected to the WebTV Network service.
- From the WebTV Web Homepage, select Settings from the top bar. On older WebTv units, there will be a Setup button instead, and you will have to select Dialing to get to the Use an ISP window.
- Select Use an ISP
- Choose Sign Up Now
- Enter Your QCO account information:
Service Provider Name: QCONLINE
Login Name: Your QCO Username all in lower case
Password: Your QCO password all in lower case
For the Modem Dial In Number enter in the number below that is local to you (You an leave the option for a backup number blank).
Moline Number: 757-1160
Davenport Number: 322-6999
Geneseo Number: 945-4775
Aledo Number: 582-2554
- Choose Use Your ISP
Now you should be able to log in to your WebTV as usual, using Quad-Cities OnlineŽ as your dial in access. If you have problems with your WebTV access, first make sure that you are entering your name and password in lower case without spaces or symbols (you do not need @webtv.net or @qconline.com anywhere in the username blank). Listen to hear if WebTV is even dialing out. Make note of any errors that occur. If it is dialing, but not connecting, you may want to try using the back up phone number as the first choice modem number. You can also contact Quad-Cities OnlineŽ to verify your login information or to verify the phone numbers but all other connection problems should be dealt with through WebTV.